Clear Path Decluttering & Organising customer privacy notice

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• How to complain

clearpathdecluttering@gmail.com

We collect or use the following information to provide and improve products and services for clients:

• Names and contact details
• Occupation
• Transaction data (including details about payments to and from you and details of products and services you have purchased)
• Usage data (including information about how you interact with and use our website, products and services)
• Information relating to compliments or complaints
• Records of meetings and decisions
• Website user information

We collect or use the following personal information for the operation of client or customer accounts:

• Names and contact details
• Purchase or service history
• Account information, including registration details
• Marketing preferences
• Technical data, including information about browser and operating systems

We collect or use the following personal information for information updates or marketing purposes:

• Names and contact details
• Addresses
• Marketing preferences
• Purchase or account history
• Website and app user journey information
• IP addresses

We collect or use the following personal information to comply with legal requirements:

• Name
• Contact information
• Client account information
• Any other personal information required to comply with legal obligations

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Account information
• Purchase or service history
• Customer or client accounts and records
• Financial transaction information
• Correspondence

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• We collect and use certain personal information on the basis of legitimate interest to help us provide a personalised, efficient, and supportive experience for our clients. For example, we may keep records of a client’s previous sessions, areas they’re working on, or preferences they’ve shared so we can follow up appropriately and tailor future support. This information allows us to improve the way we deliver our services, maintain continuity between sessions, and offer relevant guidance or updates that reflect each client’s unique situation. These actions benefit both our clients and our business by ensuring a consistent and valuable service. We carefully consider the balance between our needs and our clients’ privacy. The information we collect is limited to what’s necessary, is not intrusive, and is never used in a way that would override a person’s rights or interests. Clients can ask to access, update, or delete their information at any time, and we never use this data for unrelated purposes.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• We collect and use basic personal information such as names, contact details, account records, and service history so we can operate client accounts smoothly and provide a reliable, personalised service. This helps us manage bookings, track progress, follow up on sessions, and respond to queries effectively. Maintaining accurate account information benefits both our clients and our business. It ensures clients don’t have to repeat information, allows us to provide continuity in support, and helps us stay organised and accountable. These small details make a big difference in building trust and delivering a consistent experience. We only collect the information that’s necessary for these purposes, and we handle it with care. We don’t use this information in ways that would harm or disadvantage anyone, and we respect each client’s right to access, update, or delete their information at any time. The benefits of keeping client account records are balanced with our commitment to protecting their privacy.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information to comply with legal requirements:

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• We collect and use certain personal information to help us respond effectively to queries, complaints, or claims relating to our services. This may include contact details, session records, payment history, or previous correspondence. Keeping this information allows us to understand the situation clearly, resolve issues fairly, and provide a professional level of service. This benefits both our clients and my business by ensuring transparency, accountability, and trust. We only keep the information that’s relevant and necessary, and we never use it for unrelated purposes. We always aim to balance my business needs with my clients’ right to privacy. Any information we retain for this purpose is handled with care and only used when genuinely needed to deal with a concern. Clients can request access to, or deletion of, their data at any time, unless we\'re required to keep it for legal or record-keeping reasons.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

• Directly from you

We only keep your personal information for as long as it’s needed for the purpose it was collected. Below is a summary of how long we keep different types of information, and why.

Type of Information - Names and contact details

How Long It’s Kept - Up to 12 months after your last session or contact

Reason - To follow up or respond to any future questions, unless you continue to engage with my services.

Type of Information - Session notes and preferences

How Long It’s Kept - 12 months after your last session

Reason - To provide personalised support if you return. Deleted sooner if you request it and there’s no legal reason to keep it.

Type of Information - Booking and service history

How Long It’s Kept - 6 years

Reason - To meet legal and financial record-keeping obligations.

Type of Information - Invoices and payment records

How Long It’s Kept - 6 years

Reason - Required by HMRC for tax and accounting purposes.

Type of Information - Marketing consent and preferences

How Long It’s Kept - Until you unsubscribe or 12 months after last activity

Reason - To manage email subscriptions and respect your communication preferences.

Type of Information - Email and message correspondence

How Long It’s Kept - Up to 12 months after our last communication

Reason - In case I need to follow up, refer back, or resolve a query or concern.

Type of Information - Website usage data (analytics)

How Long It’s Kept - Up to 26 months

Reason - To understand how my website is used and improve the experience. This data is usually anonymised or aggregated.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

July 2025